Company Policy Wisla Express

CancelationPolicy

Transportation is not refundable after purchase. To obtain the credit, cancellation must be made at least 24 hrs prior to the flight. Last minute cancellation (less than 24 hrs before the flight) is a subject to $30.00 penalty. In order to use the credit you must notify us at least two days in advance. Future credit never expires. In the event of no show there is no credit whatsoever.

ServicePolicy

The purchaser can obtain schedule information by calling our office 860 229 7796 or email questions to office@wislaexpressct.com or visit our website www.wislaexpressct.com. We reserve the right to modify the schedule at any time. However every effort is made to remain on schedule. The use of Wisla Express LLC shuttle is limited to the regular schedule service of the company.

Wisla Express LLC will not be responsible for delays caused by weather, road or traffic conditions, mechanical failure or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

All our representatives work very hard to ensure the best service to all passengers. If for any reason you miss your original shuttle from the airport due to delay of your arrival, you will be placed on the next available shuttle.

Service is provided on 7-10 passenger vehicles. An adult must accompany children under 16 years of age.

Seating aboard vehicles operated in interstate is without regard to race, color, creed or national origin.

LuggagePolicy

Wisla Express, LLC allows two (2) pieces of checked baggage and one (1) carry-on piece for each passenger. The maximum weight is fifty (50) pounds each and the maximum size is sixty two (62) inches (length plus width plus height) for each checked bag. The maximum size for a carry-on is (45) inches (length plus width plus height). Additional charges may apply for extra luggage.

Baggage in excess of (50) pounds will not be accepted for transportation unless the passenger can provide additional help in the loading and unloading of the baggage with the driver. Please contact us if you are transporting unusual objects including but not limited to large boxes, bicycles, surfboards, golf bags, skis, TV or any other items which do not fit into standard luggage. Additional charge may apply. We reserve the right to refuse boarding to passengers who have not advised of any unusual objects as referenced above prior to their reservation.

Customer hereby indemnifies and holds harmless Wisla Express, LLC, its employees from and for any and all claims relating to lost/damaged luggage and personal property.

Instructions from airports, piers

To obtain service from JFK, LGA, EWR (Newark) or Pier ( New York, New Jersey) all passengers must first clear immigration service and pick up their luggage, then call the designated emergency number 860 281 6316 or toll free number 1 877 378 4192 to speak with representative.

Wisla Express LLC reserves the right to wait for all other passengers arriving at the same time as you. We have no control how quick each individual will pick up the luggage.

REMEMBER: Drivers do not wait at the arrival hall and do not have ability to help passengers at baggage claim because it is inside custom and border patrol secured area.

Service refusal

We reserve the right to refuse boarding to passengers under alcohol or drugs influence, as well passengers who have not advised of any unusual objects prior to their reservation.

Wisla Express, LLC allows travel with animals, based on previous agreement.